Standard refund schedule
For most reservations, the following schedule applies:
- 60+ days before check-in: 100% refund (less a $35 booking-administration fee).
- 30–59 days before check-in: 50% refund of the total reservation amount.
- 14–29 days before check-in: 25% refund of the total reservation amount.
- 0–13 days before check-in or after check-in: non-refundable.
All cancellations must be submitted in writing by email to lisa@islesaway.com. The cancellation timestamp is the time we receive the email.
Hurricane & named-storm policy
If a hurricane or tropical storm warning is issued by the National Hurricane Center for St. Thomas during the dates of your stay, you may choose either:
- A full refund of any unused nights, or
- A credit toward a future stay valid for 18 months.
This policy does not cover events outside the official NHC warning, including delayed or cancelled flights, broader weather patterns, or general advisories.
Travel insurance
We strongly recommend third-party travel insurance for cancel-for-any-reason coverage and trip interruption. Reputable providers include Travel Guard, Allianz, and CSA Travel Protection. IslesAway does not sell insurance and is not affiliated with any provider.
Changes vs. cancellations
A change of dates is not a cancellation, provided new dates are within 12 months and availability exists. Any difference in nightly rate is the guest's responsibility (or credit, where applicable).
Cancellations initiated by IslesAway
In the rare event we need to cancel a confirmed reservation — for example due to unforeseen property damage — you will receive a 100% refund and, where possible, help finding an equivalent alternative property at the same rate.
Refund processing
Approved refunds are returned to the original payment method within 5–10 business days. We'll email you confirmation as soon as the refund is initiated on our side.